Overview

Medicare or private insurance may not cover all of your emergency medical transportation costs. A ground ambulance or air transport could cost thousands. It's important to protect yourself.

Medical Air Services Association (MASA) provides plans for lifesaving emergency transportation services. Services are paid in full, with no deductibles, co-pays, or dollar limits. Whether home or traveling, MASA covers your ambulance or airlift, regardless of your age or medical condition.

Plus, you can get your MASA plan through a trusted source: your association membership.

To learn more about this Medical Transportation Coverage view the dropdowns below or call to speak directly to a representative.

WHICH MASA PLAN IS RIGHT FOR YOU?

Medical Air Services Association (MASA) is an international company dedicated to providing lifesaving emergency assistance from home or while traveling. MASA is the only carrier that provides complete nationwide coverage for emergency transportation, 24 hours a day, 365 days a year, to protect you against catastrophic financial loss.

While our critical benefits are included in all plans, Lifetime Platinum and Lifetime Emergency Shield Plan members will only have to pay one fee to be covered for the rest of their lives. Emergency Shield Plans also feature a wider selection of services. Depending on your age, health, job, travel schedule and hobbies, each plan can be extremely beneficial. Below are the benefits available to you; conveniently set-up so you can compare and contrast your benefit opportunities.

When considering which plan is right for you, we highly recommend speaking to one of our knowledgeable representatives or consult with a family member.

Enroll Online for the plan of your choice

PLATINUM PLANS

EMERGENCY SHIELD PLANS

LIFETIME PLATINUM PLAN

LIFETIME EMERGENCY SHIELD PLAN

Call to Enroll Over the Phone

1-888-560-ALUM (2586)

REQUEST A CALL BACK

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Platinum Plan VS. Lifetime Platinum Plan
PLATINUM PLAN
- Companion Transportation
- Emergency Air Transportation
- Ground Ambulance
- Helicopter Transportation
- Hospital to Hospital Ambulance Coverage
- Minor Children/Grandchildren Return
- Mortal Remains Transportation
- Organ Recipient Transportation
- Organ Retrieval
- Pet Return
- Repatriation/Recuperation (Facility Transfer)
- Return Transportation
- Vehicle Return
- Visitor Transportation
LIFETIME PLATINUM PLAN

All of the above, plus...
- Attorney Search
- Emergency Message Relay Center
- Foreign Currency Emergency Cash Advance
- Nurse Helpline
- Physician Search
- Translation Services
- Travel Advisory
- Travel Concierge Service
Emergency Shield Plan VS. Lifetime Emergency Shield Plan
EMERGENCY SHIELD PLAN
- Companion Return Transportation
- Companion Transportation
- COVID Quarantine Expense Protection
- Emergency Air Transportation
- Extended Hospital Stay Incidental Expense Coverage
- Grandchildren & Great Grandchildren Protection
- Ground Ambulance
- Helicopter Transportation
- Hospital Private Room Upgrade
- Hospital to Hospital Ambulance Coverage
- Hospital to Rehab, Skilled Nursing, Long Term Care, or Home Transportation Coverage
- Medical Payments Advisors
- Minor Children/Grandchildren Return
- Mortal Remains Transportation
- Organ Recipient Transportation
- Organ Retrieval
- Pet Return
- Repatriation/Recuperation (Facility Transfer)
- Return Transportation
- Translation Services
- Vehicle Return
- Visitor Transportation
LIFETIME EMERGENCY SHIELD PLAN

All of the above, plus...
- Attorney Search
- Emergency Message Relay Center
- Foreign Currency Emergency Cash Advance
- Nurse Helpline
- Physician Search
- Travel Advisory
- Travel Concierge Service
Benefits of Upgrading
Save with our Lifetime Platinum Plan by prepaying and never pay again!

Additional benefits with this upgraded plan includes:
- myID Bracelet
- 24/7 Nurse Hotline
- Emergency Message Center
- Peace of Mind Plus
- Translation Services
- Physician Search
- Attorney Advisory Service
- Travel Advisor
- Foreign Currency Allocation

FAQs

Answers about the plan, including eligibility, options, enrollment, customer service and more.

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Won’t my insurance pay for an ambulance or emergency medical transports?

Even if health insurance covers part of your bill, there are many scenarios where they may not cover the total cost. The ambulance that picks you up may be out-of-network, the reason for your trip may not be deemed a medical necessity or you might still have to meet your health insurance deductible.
What if the ambulance that picks me up is out-of-network?

Most insurance plans only cover in-network ambulance companies. Even if you're heading to an in-network hospital, the ambulance itself could be out-of-network and leave you with a "balance bill". MASA offers coverage for ALL ambulance companies operating in the United States and other coverage areas, including Canada, Mexico, the Bahamas, Bermuda and the Caribbean (excluding Cuba). 99% of the time, our participants are left with a $0 balance after any ambulance trip.
What is medical necessity?

Medical necessity is established when the patient's condition requires emergency transport and any other means of medical transportation solutions (besides an ambulance) would endanger the individual's health. Sounds pretty vague, right? In many situations it is, which is why it's so important to protect yourself with comprehensive coverage like MASA. Say you're experiencing symptoms commonly associated with a heart attack and end up taking an ambulance to the hospital. If your health insurance decides that the cause of your symptoms (perhaps indigestion, heartburn, or a panic attack) doesn't meet their requirements for an ambulance, they could deny your claim and leave you on the hook for thousands of dollars. At MASA, we address your medical transport claims, even if your health insurance denies them.
Which ambulance company can I use?

At MASA, we work with all emergency transportation providers. In the event of an emergency, simply call 911 and get to the hospital. When you receive the bill from the ambulance company, just send it to us. There are thousands of ambulance companies operating throughout our coverage area. When you become a MASA member, you are effectively covered by all of them.
Do I need to worry about MASA rejecting my claim?

MASA approves more than 99% of all emergency claims received. So, the chances of your emergency claim being denied is very low.
Do I call MASA at the time of an emergency?

No. In the event of an emergency, call 911 and get yourself or your loved one to the hospital. Later, when you receive a bill from the ambulance company, simply send it to us. However, if you are in stable condition and the doctor wants to send you to a different medical facility for specialized care, call us and we will help to facilitate transportation.
Does MASA provide coverage if I get sick outside the US?

Yes. The basic coverage area for MASA includes the United States, Canada, Mexico, the Caribbean (excluding Cuba), the Bahamas, and Bermuda. If you plan to travel outside these areas, please provide us with your itinerary 10 days before your trip and we will adjust your global medical transportation coverage.
Which MASA plan is right for me?

The best way to figure out which plan is right for you is to schedule a one-on-one consultation by requesting a call back. Our friendly and knowledgeable representatives will guide you through every aspect of MASA coverage and help you identify the gaps in your current coverage. You can also call us now at 1-888-560-ALUM (2586).
When should I call MASA?
You should call MASA after you receive a bill from any emergency medical transportation solution. You should also call if you’re hospitalized more than 100 miles away from home, are in stable condition and need:
- To go to a different hospital.
- A family member or friend by your side.
- To be returned home after an emergency while traveling.
- A pet, vehicle, RV, or motorcycle returned home after using MASA benefits.
- To get your children or grandchildren home after using MASA benefits.